How can we have all CSRs in the same simple workflow that is measurable? How do we reward and/or stick it to CSRs for helping their retention of customers. CSRs need to know how to use Applied TAM for all the processes needed to be proactive not reactive, retaining customer loyalty. Come for some ideas that may be new and refresh your CSR staff.
Skill level: Basic
Product: Applied TAM
Target Audience: Accounting, Administration, Customer Service, Operations, Sales
Presenter: Julie Levine, Harry Levine Insurance
Length: 60 minutes
Price: 99.00 for Applied Client Network Members
FREE for Advantage Members