Operations

The Art of Change Management: Obstacles Aren’t the Problem. They’re the Point.

Deborah Mohr, CRM, CIC, ACC, CISR

Obstacles in organizational change aren’t signs of failure; they’re signals of growth. From people‑pleasing and conflict avoidance to ambiguity and hesitation rooted in hierarchy, each challenge reveals what teams need in order to build clarity, trust and stronger habits. Deborah Mohr says that when leaders treat obstacles as feedback rather than problems, change becomes more human, more effective and even energizing.

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Virtual Networking

Large Agents Alliance Meeting

Published: February 19, 2026

When

Date: Thursday, March 19th, 2026
Time: 1:00 p.m. - 2:00 p.m. (CST)

Agenda

From Idea to Impact: Building Copilot Agents with Real Business Value for Large Agents

The Large Agents Alliance is hosting a hands-on session led by Jason Gobbel with Kite Technology, focused on how large agents can move from AI curiosity to real-world application. AI agents are no longer theoretical, and deploying them doesn’t require a technical background. In this session, Jason will demonstrate how agencies can design and launch purpose-built AI agents using Microsoft Copilot Studio to enhance internal knowledge access, streamline workflows, and improve staff experiences.

Through a live, practical walkthrough, attendees will explore how to identify high-value agency use cases, structure an AI agent for measurable impact, and thoughtfully manage how knowledge and data are accessed. Designed specifically with large agencies in mind, this meeting will provide a repeatable framework for building and managing AI agents that drive meaningful operational outcomes.

You’ll learn how to:
• Select a real agency workflow and translate it into an agent design
• Build and test an AI agent using Copilot Studio
• Evaluate agent performance and business impact
• Govern agent knowledge and data sources responsibly

Questions for Jason or your peers? Drop them in the comment box here or on your registration form to get the conversation started.

Registration

FREE for ALL ACN Members!

The dial-in number and link will be included in the registration confirmation email.

What is an Alliance Meeting?

Member Alliance meetings are virtual gatherings for ACN members of like-personas, designed to promote networking and information sharing across North America. Please note that Alliance meetings are not recorded.

Meeting Contact

Kimberly Champion Carter, Alliance Event Leader
kimberly.champion@crossagency.com

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