Applied Client Network UK

Education

Webinar FAQs

CAN MULTIPLE INDIVIDUALS FROM MY AGENCY WATCH THE WEBINAR THAT I PURCHASED?

Yes. There are two ways for your co-workers to participate in the webinar you have purchased. Attendees can set up the webinar in a common area where multiple people can view the broadcast. Following the event, once the webinar is available "On-Demand", co-workers can access your purchased recording by using the registered user's login credentials.

WHERE DO I FIND THE ON DEMAND WEBINARS?

Log into Applied Client Network with your username and password. Go to the Education menu item in navigation and then click on “Webinars” and locate and click on the "On Demand" webinar tab. Locate and click on the “On Demand” webinar you registered for. Click on the round, blue “Play” button to view it again, anytime, anywhere.

If you haven’t purchased the webinar yet, click the “Register Now!” button and complete the required fields. Once completed, follow the above instructions.

DO I NEED TO PURCHASE BOOKS FOR THE WEBINARS?

There is no requirement to purchase a book for any of the current webinars. Any handouts referenced in the webinar will be distributed during the webinar and in the webinar follow-up email.

WHAT IS THE REFUND POLICY?

In order to receive a 50% refund, your written cancellation must be received via email or fax no less than 24 hours prior to the event. In order to receive a 50% refund for a full series, a written cancellation must be received via email or fax no less than 24 hours prior to the first webinar in the series. We will not be able to provide any refunds requested within 24 hours of the webinar. Please submit all cancellation requests to webinars@appliedclientnetwork.org.

DO I NEED ANY SPECIFIC SOFTWARE ON MY COMPUTER FOR THIS WEBINAR?

You will receive a link in your confirmation email to download the free GoToWebinar software through the internet prior to your first session. The link will be provided to you after you have registered for the event. Once you have downloaded this software, If you have not already attended a GoToWebinar no further arrangements are required.

WHAT HAPPENS IF I HAVE TECHNICAL ISSUES DURING THE WEBINAR?

If you experience technical issues, please double-check that you are logged out of TAM/Vision Online or any other CITRIX/REMOTE server in order to hear the audio. In the event that you have technical difficulties on your end, Applied Client Network makes every attempt to record each webinar. You may re-take the Webinar through the On-Demand playback function, pending a successful recording. No refunds are available for this technical issue.

HOW DO I LISTEN TO THE WEBINAR?

You will need either a headset/speakers or a telephone to listen to the webinar.

MAY I ASK QUESTIONS DURING THE “LIVE” WEBINAR?

Yes, questions may be “asked” of the presenter by typing your questions through the computer since participants will be muted throughout the webinar. Every effort is made by the presenter to answer related questions posed by attendees given the time constraints. The presenter’s contact information is provided at the end of the presentation should you have any additional questions.

WHAT IS THE DIFFERENCE BETWEEN THE “LIVE” AND “ON DEMAND” WEBINARS?

A “live” webinar is listening to the webinar as it is happening in real-time. The “OnDemand” webinar is a recording of the actual event. Assuming that a successful recording was achieved, ALL attendees of the live webinars will be able to “playback” the recorded version for a period of up to 3 months following the “live” recording date. The playbacks feature is FREE to those who purchased the live webinar. For those who missed the “live” session, On Demand (recorded) sessions are available for purchase.

WHAT IS THE DIFFERENCE BETWEEN TAKING THE ENTIRE WEBINAR SERIES VS. ONE WEBINAR?

While each session is designed to provide full benefit as a “stand alone” option, many of the webinars build upon each other, so you can increase your knowledge base as well if you choose to attend more than one session. If you see a specific session that you (or a staff member) will benefit from, you can simply choose to purchase a webinar on an individual basis.

WHEN MAY I REGISTER FOR THE ENTIRE WEBINAR SERIES?

You must register for the entire series online prior to the first session in each series. If after the first session but prior to the second session you decide that you’d like to enroll in the remainder of the series (at the series discount rate), please contact the Applied Client Network office at education@appliedclientnetwork.org for assistance.

WHAT IF I NEED TO CANCEL THE WEBINAR?

Please see refund policy above. If you have registered for and missed the “live” webinar you will still have access to the playback version for up to three (3) months following the original recording date at no additional charge.

WHAT IF SOMETHING COMES UP AND I NEED TO MISS THE LIVE WEBINAR?

You will be able to view a recording of the “live” webinar which will include any questions asked by attendees. This “playback” is included in your webinar registration (at no charge) and is available for up to three (3) months following the original recording.

WHAT IS THE REGISTRATION FEE FOR WEBINARS?

The individual fee for a webinar is $79* for members. Some webinars are complimentary to Applied Client Network members. Only members have access to view Applied Client Network webinars. *Subject to change.

HOW LONG ARE THE WEBINARS?

Each webinar will run approximately 60 minutes. All times posted are Central.

ARE THE WEBINARS ELIGIBLE FOR CONTINUING EDUCATION CREDITS?

Specially designated webinars are available for CE credits and a link will be provided to submit your information for the CE credit. Credit will be awarded when attendance is confirmed through the Education Department at Applied Client Network.

ARE THERE ANY DISCOUNTS IF I ATTEND MORE THAN ONE WEBINAR IN A SERIES?

There is a discount if an attendee chooses to enroll in the full series. Instructions will be provided in the registration process detailing this option.

WHAT ARE THE SYSTEM REQUIREMENTS FOR GOTOWEBINAR?

For PC-based participants:

  • Internet Explorer 7.0, Mozilla Firefox 4.0, Google Chrome 5.0 (JavaScript enabled) or the latest version of each web browser
  • Windows 8, 7, Vista, XP or 2003 Server
  • Cable modem, DSL, or better Internet connection
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

For Mac-based participants:

  • Safari 3.0, Firefox 4.0, Google Chrome 5.0 (JavaScript enabled) or the latest version of each web browser
  • Mac OS X 10.6 – Snow Leopard or newer
  • Intel processor (1GB of RAM or better recommended)
  • Cable modem, DSL or better Internet connection

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)
Mobile attendees
Required: iPhone®, iPad®, Android™ phone or Android tablet

KNOWN CHALLENGES

TAM Online users should use their local desktop not their TAM Online desktop to listen to any recorded webinars.

SUGGESTIONS FOR FUTURE WEBINAR TOPICS

Do you have a topic you would like to see offered for a future webinar or are interested in presenting a webinar yourself? Please contact webinars@appliedclientnetwork.org with your suggestion and you may see your idea in our webinar lineup! If you are interested in presenting a future webinar please contact the Education Department at education@appliedclientnetwork.org.

Questions? Please contact education@appliedclientnetwork.org