I have worked for my current agency for almost 19 years and have been in the industry for over 30 years! I began my insurance career as a receptionist then moved to Personal Lines CSR. I became Personal Lines administrator in 2007 which encompassed many duties including training, management system administration and covering for CSR duties. I was on our EPIC implementation team in our conversion to EPIC 5 years ago. I was an EPIC trainer for our personal lines division and am now the agency administrator for all of Emery & Webb. . I assist our IT department in configuration and download as well as troubleshoot for various areas of the agency. I handle all licensing appointments, acquisition transfers and carrier setup for users agency wide. I am thrilled and honored to be a board member of the Florida Chapter of ACN!