blueButler is your window into Epic and launches at the start of every call to provide real-time workflow tags, guides, checklists, audio signature scripts, upsell/cross-sell reminders, and client call histories to ensure your staff deliver a superior customer experience when servicing clients live on the phone. Integrated with Applied Epic, blueButler automatically records and embeds your client phone calls as an activity in Applied Epic, providing your staff instant access to critical information to complete business tasks, train staff, and manage E&O. blueButler for Applied Epic = ROI
For more information on Applied Systems' partner blueC: https://www1.appliedsystems.com/en-ca/about-us/partner-program/
Skill level: All
Product: Applied Epic
Target Audience: Operations, Customer Service, Sales, Principal/Owner, Trainer
Presenter: Bob Casselli, President & CEO, blueC802 Inc. and John McDonald, CTO, blueC802 Inc.
Length: 45 minutes
Price: FREE for Applied Client Network Members